Call CentresCase Study A smoother, more cost effective journey with visual IVR The challenge: To create a smoother, more cost efficient process in dealing with repairs for…Bill Brown19th May 2017
Call CentresCase Study Helping educate the educators all over the country The Challenge OCR is one of the most established awarding bodies in the UK and…Bill Brown19th May 2017
Call CentresCase Study Getting to the point with Legal & General The challenge: Could we decrease the number of abandoned callers, helping increase L&G’s profit margins…Bill Brown19th May 2017
Call CentresCase Study Swapping red faces for red noses with Comic Relief The challenge: Could we help shorten waiting times – and therefore increase donations – for…Bill Brown19th May 2017
AudioCall CentresCase Study Bing-bonging with Virgin Trains The challenge: Could we improve the on-board sound of Virgin Trains? Having already worked with…Bill Brown19th May 2017
Call CentresCase Study Driving customers to the right destination at Europcar The Challenge Europcar are one of the biggest car rental companies in the UK, so…Bill Brown19th May 2017
Call CentresCase Study HACKING CRISIS AT TESCO’S: WHO YOU GONNA CALL? The Challenge In November 2016, Tesco Bank announced the news that an incredible £2.5 million…Bill Brown19th May 2017
Call CentresCase Study Exceeding expectations for Expedia The Challenge Expedia is a staple travel reservation company, running localised sites for 18 countries.…Bill Brown19th May 2017
AudioCall CentresCase Study Change the bleedin’ record The Challenge The National Blood and Transplant is an independent arm of the NHS, and…Bill Brown19th May 2017
Call CentresCase Study Using our experience in IVR to achieve a rosy outcome The challenge: A major UK flower delivery company introduced a self-serve method on their telephony…Bill Brown19th May 2017