Telephony & IVR
Our extensive work with big brands and their contact centres has vastly improved customer opinion, reduced call-related stress and improved agent efficiency. We’ll dive deep into your metrics, reshape your customer journey and deliver a seamless experience. Once we’ve removed your major choke points, we will work with your teams to implement your new service.
IVR stands for Interactive Voice Response. This is an automated technology which allows incoming callers to access information via a pre-recorded voice message without having to speak to an agent. IVR also utilizes these pre-recorded messages for customers to access menu options via a touch tone keypad.