WHO ARE WE?
We’re a specialist provider of marketing services and communications. We work with you to
review, refine and reinvent your messages, using our “customer first” ethos to create the best
possible customer experience.
We help you create the right messaging, for the right people, at the right time through our
unique mix of marketing and communication channels. Our involvement is proven to ease
friction within the customer journey, as well as reduce costs and improve operational
efficiency – communications that work for you and, most importantly, your customers.
OUR MISSION STATEMENT
We work with a “customer first” ethos to improve our clients’ messaging across multiple channels,
ensuring our clients, and their customers, enjoy the best possible experience.
OnBrand’s history dates back to 2001 when – as C Interactive – we were an ambient media
and experiential agency that explored how consumer behaviour could be influenced by
people’s senses. Pumping the smell of coffee into Premier Lodges to increase breakfast sales
by 4,000% was the type of “outside the box” thinking that led to overwhelming results.
As Centre Radio, we improved communications and public perceptions across over 200
shopping centres, which kept shoppers informed within the mall, and we worked with
numerous call centres and brands to help improve their caller experiences through Brand Audio.
Our team continued to expand and work with fantastic brands all over the UK – as well as
international clients in Ireland, America and Dubai – and we decided to bring each of our
niche services under one roof, so OnBrand was born.
We each know the importance of good service because at the end of the day, we’re all
customers. And in a world inundated with information, we all crave clear and simple
OnBrand is a creative agency who understands the importance of internal business targets,
so although we always think “customer first” in terms of output, our messaging is always
driven by the behaviours our clients require each customer to make.
Through our historic and ongoing research into what makes a great customer journey, our
experience in working with brands across multiple sectors, and our passion for giving
customers an experience they’ll love, we bring new meaning to keeping your messages
We are proud to have worked with: