Social media is maturing. Is your strategy keeping up? Websites that say less engage more Central Thought Process. Local Message 5 Tips for how to handle regulatory requirements Reduce that age-old perception: ‘I’ve been on hold for ages’ Amazon know their customers. Do you? Having the right IVR options Simplifying your customer journey for telephony Centre Managers vs Retailer Managers 5 ways for call deflection to enhance your customers’ experience AI, Bots, and the human touch Facebook just killed Organic Reach - a social game changer? Fa, la, la, la, la, la, la, la, la! ‘So when should we turn on the Christmas Music then? More or less? Service charge budgets, shopping centres and customer facing technology Sceptre Awards Omnichannel Bingo! No background music? The importance of sound in your mall Requirement for ‘digital budgets’ set to increase - Predicts OnBrand MD Meet Voiceover Artist Paul Coyte Audio Options: The Consequence Of Choosing A Male Or Female Voice Top 5 Reasons For Shoppers To Visit Your Mall Holidays Are Coming … The value vs cost of audio messages Top 10 things callers hate to hear 5 tips for brand survival this Christmas Join up your campaign with shopping centre radio Can Shoppers Find Your Offers? When Should We Turn On The Christmas Music? Now that’s what I call Christmas music: Volume 1 Do they know it’s Christmas? Christmas Comes Early At OnBrand Group Now that’s what I call Halloween music: Volume 1 The many values of a shopping centre message Contact centre of the future: what does it look like? Original content: what's all the fuss about? Mall messaging made easy this Bank Holiday Customer service – does yours satisfy or infuriate? How to improve centre communications OnBrand Group’s Policy of Reducing Effort and Maintaining Experience Paid Off Summer’s here – Music to get you in the mood Behind the scenes at Sceptre Awards 2016 Shopping Centre Crèche What makes a brand? 5 ways to make your telephone journey great Digital to physical: engage shoppers on every level Do you deliver your brand promise when you say offers? Happy Birthday, Queeny! Spring clean your music – time to change those music playlists! Research into the pre-agent telephone experience OnBrand Offers Channel Proposition Partner Programme in a nutshell What is a brand? Welcome to OnBrand Group The sound of your brand Mobile websites are key to success The sound of your shopping centre Increase your margins by providing telephone audio services IVR: Go visual for instant ROI Create the right mobile experience to increase sales Reducing customer effort in the pre-agent telephone experience Mobile users cannot be ignored Why your business should have a blog When did you last update your website? I’ve heard this song before Background Music Influences Customer Choice Behaviour Create brand identity with music Shoppers Leave Stores Due To Annoying Music Good Sound is Good Business Innovation And Change In The Shopping Centre Social Commerce Here To Stay Make your music memorable London and South East Contact Centre Awards 2015 Make music a retail experience Improve your customer service and your marketing The Rise Of The Social Shopping What does your mall sound like? What is CMS and why do I need it? Music to fit your brand identity Music In Your Supermarket Attract Customers With The Right Choice Of Music
