BlogOn The Phone 5 ways for call deflection to enhance your customers’ experience There’s a certain irony that although the telephone is still the preferred choice when it…Bill Brown19th March 2018
BlogOn The Phone Omnichannel Bingo! Omnichannel, ooh that sounds fancy doesn't it? Well, if the agency are using those words…Bill Brown13th July 2017
BlogIn-StoreOn The Phone Audio Options: The Consequence Of Choosing A Male Or Female Voice The decision as to whether a man or a woman should be used to front…Bill Brown25th January 2017
BlogIn-StoreOn The Phone The value vs cost of audio messages What does a business do when they know they need something, but are finding it…Bill Brown24th November 2016
BlogOn The Phone Top 10 things callers hate to hear The way that a brand communicates with its customers is integral to its ongoing success,…Bill Brown22nd November 2016
BlogIn-StoreOn The Phone 5 tips for brand survival this Christmas As wonderful a time as Christmas can be, the increased interest from shoppers and callers…Bill Brown17th November 2016
BlogOn The Phone Do they know it’s Christmas? By now, the meetings are over, agents have been notified and you’ve worked out how…Bill Brown7th November 2016
BlogDigitalOn The Phone Contact centre of the future: what does it look like? very now and then comes a buzz word that gets everybody worked up to a…Bill Brown22nd August 2016
BlogIn-StoreOn The Phone Customer service – does yours satisfy or infuriate? There used to be a saying that “the customer is always right,” which may be…Bill Brown20th July 2016
BlogOn The Phone OnBrand Group’s Policy of Reducing Effort and Maintaining Experience Paid Off Providing a positive experience in a regulated environment can be a real challenge due to…Bill Brown23rd June 2016