Business Unit Leader – Audio Marketing

Be our next Business Unit Leader – an Audio Marketing Maestro!

An exciting position has been come available for a full time Business Manager to lead our Audio Marketing services , managing our shopping centre radio product and audio marketing business unit.

Centre Radio is all about creating an audio experience that captivates shoppers, increases footfall, dwell time, and spend. We provide the tech, content, and audio production magic to make each shopping centre’s radio channel unique.

Our audio marketing business improves and enhances the customer journey and customer experience for 000’s of callers every day across big brands and to their contact centres, impacting on sales, retention and operational efficiency.

Role Responsibilities:

Business Goals:

  • Develop a growth and development strategy for the business unit, focusing on new client acquisitions and revenue streams.
  • Craft a content marketing plan for clients, bringing fresh campaigns, music, and messaging content ideas to the table.
  • Take charge of product marketing, including regular newsletter communications.
  • Manage an audio production executive responsible for recording and scheduling audio content.
  • Ensure client satisfaction, engagement, and retention through effective communication.
  • Maintain client contracts and track prices against inflation.
  • Uphold systems, procedures, and processes, meeting Freshdesk first resolution targets.
  • Optimize efficiency, reducing manual and repetitive labour costs, and enhancing operational delivery.
  • Raise the profile of audio communication through blogs, research sharing, and social media.
  • Oversee and manage the deployment of a new radio player and the upgrade of the service

Essential Skills:

  • Proven track record in managing a business unit and client relationships.
  • Commercially driven with a proactive approach.
  • Demonstrable experience in customer relationship management and the use of CRM tools or ticketing software (e.g., Freshdesk).
  • Passion for customer experience and reducing pain points.
  • Excellent written and verbal communication skills.
  • Ability to charm, engage, and build strong client relationships.
  • Meticulous attention to detail.
  • Marketing skills.
  • Broad understanding of technology and voice communications.
  • Passion for audio, music, and technology.
  • Previous experience in managing and motivating teams.

Bonus Skills:

  • Experience or qualifications in Audio Production/Music Technology.
  • IT & Network Connectivity skills – familiarity with technology platforms like VNC, LogMeIn, and remote connection principles.

 

ABOUT YOU

We’re on the lookout for a creative, eager-to-learn individual ready to take on challenges. You’re not just customer-friendly; you’re a stellar communicator and an organizational wizard. Managing multiple projects simultaneously is your forte. Your passion for audio and dedication to a stellar customer experience sets you apart. Attention to detail, top-notch customer service, and boundless enthusiasm are the qualities we’re seeking.

Ready for the challenge? Apply Now:

If you’re ready to light up our world, send your CV and a covering letter showcasing your prowess to [email protected].

Perks & Benefits:

  • Competitive salary.
  • 20 days annual leave + 8 bank holidays.
  • Employee benefits scheme.
  • Westfield Primary Healthcare Plan.
  • Company Pension.
  • Office Gym.
  • Weekly office food order.
  • Casual dress code.

Join us at OnBrand, where sound meets strategy! 🎧🚀