Meta Business Partner - Business Case Restoring Access to Meta After a Security Breach

The Challenge

Laura, a small business owner, suddenly lost control of her Instagram account after a phishing hack. The account was disabled, and since it was directly linked to her Meta Business Manager, she lost access to both the account and her ability to run paid campaigns. Without ad access, she faced an immediate disruption in marketing activity and customer engagement.

Industry
Online Training Provider (Healthcare Sector)

Services
Meta Ads Support & Consultancy

The Solution

OnBrand stepped in with a clear plan:

Account Verification & Access

- Confirmed the hacked Instagram handle and timeline of the issue.
- Guided Laura in granting OnBrand admin access to her connected Facebook Page via secure steps.

Direct Support Escalation

- Leveraged Meta Partner channels to file urgent support tickets.
- Explained the situation to Meta specialists, highlighting the compromised Instagram account and blocked Business Manager access.

Hands-On Recovery

- Assisted Laura in real-time over screen share to ensure correct Page access setup.
- Coordinated directly with Meta to push for reinstatement of both her Instagram account and Business Manager.

The Result

Through OnBrand’s intervention, Laura’s Instagram and Business Manager accounts were successfully reinstated. This restored her ability to run paid ads and engage her community without rebuilding her digital presence from scratch.

Key Takeaway

Businesses that experience Meta account hacks or ad manager lockouts often face long delays and roadblocks in standard support channels. By partnering with OnBrand, a certified Meta Business Partner, companies gain privileged access to Meta’s internal support teams—unlocking faster resolutions, expert guidance, and business continuity when advertising access is on the line.