ON-HOLD / IVR SCRIPTS & MUSIC

IVR SCRIPTS & MUSIC

We design and deliver outstanding caller experiences, so your customers get the
right message from the moment they contact you.

Make an on-hold customer happy with out IVR scripts & Music

IVR Scripts

By making sure your callers reach the right team first time, and in the best frame of mind, we create a positive experience that makes the most out of every customer contact and helps to achieve your customer service, operational and brand goals.

Sound affects feelings and emotions, and feelings and emotions drive behaviour. Our understanding of this enables us to produce messages in a way that strengthens the relationship between you and your customer on every call.

Contact us to discuss ways of bringing your business closer to the heart of your customers.

Key features

• Reduced customer effort

• Right first time routing

• Reduced caller abandonment

• Increased self-serve acceptance

• Content personalisation

• Brand alignment

• Right First Time Routing

• Reduced Abandonment

• Improved Customer Satisfaction Ratings and Net Promoter Scores

• Call Deflection To Lower Cost Channels

• Brand Consistency and Loyalty

On-Hold / IVR Scripts & Music - key features

“Absolutely amazing. Always a great service. We have now managed to turn your SLA and Vodafone’s turnaround times to within 4 hours which for these type of requests is essential. Thanks again for all the hard work that would have gone in to this.”

Jimmy Turrell, L&G

“Thank you very much for your excellent service and speed of response to us. I haven’t used your company before but I wouldn’t hesitate to do so again.”

Sladja, Saga

“…this is superb. Thank you so much to everyone for turning it all round so quick. I have to be honest and let you know that of all the elements in this project, dealing with you has been the most straight forward!”

Mark Jesson, L&G

“It was great chatting today, you and your team have done an absolutely superb job, I love the recordings. Once again sensational work, thank you very much.”

Daniel Fairbairn, Blue Skytel

“Thanks for the swift service you have given us over the year, it’s been easy as always.”

Debbie, L&G

Carrying on from the recent bouts of work we have given you, I just wanted to thank you for your good work, prompt replies and making of deadlines.

Oliver, Dynamic Messaging

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CASE STUDIES