Lost Access To Business Manager
Locked out of your BM or unsure who owns key assets.
Meta Business Partner
Meta Business Partner Technical Support Services
Expert, direct Meta support for Business Managers, ad accounts, Pages and permissions issues.
- Direct access to Meta Partner Support
- Escalation for complex and time-sensitive issues
- Fast, clear communication and proven results
- UK-based team with 5+ years of experience
98%Successful Resolutions
UK-BasedSupport Team
5+ YearsMeta Partner Experience
Transparent Pricing. Expert Support.
Simple, upfront pricing with no hidden fees. We record time clearly so you know exactly what has been completed.
£500 + VAT
Initial Fixed Fee
Includes the first two hours of issue review, case preparation and expert escalation.
£175 + VAT
Per Hour
Hourly rate if further work is required outside of the initial fixed fee.
When Meta Issues Stop Your Marketing, We Help You Move Forward
From lost access to restricted ad accounts, we help businesses resolve complex Meta technical issues so you can get back to running campaigns and growing.
Hacked Or Compromised Accounts
Recover compromised accounts and secure your business.
Disabled Or Restricted Ad Accounts
Ad accounts disabled, unverified or wrongly restricted.
Facebook Page Ownership Issues
Page role missing or ownership claim disputes.
Instagram Account Access Problems
Cannot access or manage your Instagram account.
ID Verification & Identity Checks
Overcome verification and identity check challenges.
Conflicting Business Managers
Manage split or transfer business conflicts.
Ad Account Policy Enforcement
Policy violations, bans and restricted access.
Related Case Studies
Real Meta Support Cases. Real Business Impact.
Proof points that show how specialist Meta Partner support can help businesses regain control, protect campaigns and move forward with confidence.
Restoring Access to Meta After a Security Breach
A business owner lost control of Instagram after a phishing hack. Because the account was connected to Meta Business Manager, paid campaigns were also disrupted.
Read case study →
Restoring Control of Meta Business Manager After Unauthorised Access
A growing business lost full control of Meta Business Manager after former-employee ownership issues, later leading to unauthorised campaigns and wasted spend.
Read case study →Meta Agency Partner
Why Choose OnBrand As Your Meta Partner Support Agency?
As an official Meta Business Partner, we have direct escalation channels and proven processes to resolve even the most complex Meta support issues.
We understand time is money. Meta issues can have a serious impact on your business, so we prioritise fast, efficient communication to get you back to scaling in no time.
| Case ID | Status | Issue Type | Updated |
|---|---|---|---|
| #46231 | Resolved | Ad Account Disabled | 16 May |
| #45789 | In Progress | Business Manager Access | 13 May |
| #45622 | Resolved | Page Ownership | 11 May |
| #45023 | Resolved | Ad Account Restricted | 10 May |
| #44910 | Resolved | Policy Violation | 08 May |
| #44782 | Resolved | Instagram Access | 06 May |
| #44471 | Resolved | Business Verification | 03 May |
Our Meta Partner Support Process
01
Submit Enquiry
Tell us about your Meta issue and provide key details.
02
Review & Assess
We analyse your case and determine the best approach.
03
Action & Escalate
We escalate with Meta Partner Support and take action.
04
Resolve & Restore
We work to restore access or account functionality.
05
Review & Optimise
We confirm everything is working and provide recommendations.
Meta Technical Support Services We Provide
Business Manager Access & Recovery
Ad Account Support
Page & Asset Support
Permissions & Access Setup
Account Quality & Policy Support
Billing & Payment Issue Resolution
Meta Ads Technical Support
Escalation & Partner Support
Meet Your Meta Support Experts
Your dedicated Meta Partner support team with deep platform expertise and a focus on clear, commercial outcomes.
Prajith Sreekantan
PPC Manager
Prajith is the primary contact with the Meta support team and handles communication and cases from start to finish.
Sarah Warren
Digital Account Director
Sarah oversees client accounts and plans the right next steps for Meta support projects, aligning technical action with commercial priorities.
Frequently Asked Questions
What types of Meta issues can you help with? Expand
We support Business Manager access issues, hacked or compromised assets, disabled ad accounts, Page and Instagram access problems, permissions, verification, billing and escalation issues.
How long does it take to resolve an issue? Expand
Some cases move quickly, while others can take weeks depending on complexity and Meta's review process. Many cases require around 3-6 hours of work in total.
Do you guarantee issue resolution? Expand
No. We provide expert support and manage the escalation process, but final decisions sit with Meta.
How do you escalate issues with Meta? Expand
We review the issue, gather the required evidence, prepare the case and progress it through appropriate Meta Partner support routes.
Do you offer ongoing support? Expand
Yes. We can provide follow-up advice and ongoing support where a case requires further information, resubmission or continued monitoring.
How is pricing structured? Expand
The initial fixed project fee is £500 + VAT, which includes the first two hours. Further time is charged at £175 + VAT per hour.
Ready to Resolve Your Meta Issue?
Tell us about your Meta issue and we will get you the expert help you need.
You can also email [email protected] or [email protected].