Many retailers, shopping centres and businesses alike; open, closed or partially closed are seeing a rise in web and social media traffic as customers search for the answers they need.
- “Are you open?”
- “Are you offering local delivery”
- “Can you offer an online consultation?”
- “When will you next be receiving stock?
- “Hello, I have a retailer specific enquiry…”
- “Are the car parks open? Are they free for NHS workers?”
- “What opening hours are you or your retailers trading etc”
Whilst your physical service may be dropping, your customer service shouldn’t.
OnBrand can help manage your customer enquiries while you focus on running your business.
Our brand new Live Chat service will integrate with your website and your social media channels and we’ll manage your increased customer demand for you.
We can respond with pre-agreed customer messages and up to date business information and our experienced response agents will offer helpful & polite responses to your customers, maintaining your customer SLAs and fielding the main volume of repeat questions on your behalf.
The service is easily set up and can be live in a matter of hours.
Set-up is only £250+vat, with monthly costs from £199 for 4 hours agent time a month (additional hours charged where required on an hourly bases @ £45 per hour)
Act now, and we have help save a potential future headache.