About michael

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So far michael has created 8 blog entries.

Facebook just killed Organic Reach – a social game changer?

By | February 1st, 2018|Blog, Digital|

If you didn't spot this news already, Facebook just changed the game significantly. Underneath an announcement to "make sure the time we all spend on Facebook is time well spent", Mark Zuckerberg effectively just killed organic reach on Facebook. From now, Facebook friends and family posts will start to take precedent over public content [...]

Fa, la, la, la, la, la, la, la, la! ‘So when should we turn on the Christmas Music then?

By | October 9th, 2017|Blog, In Store|

All of sudden comes the realisation it’s only 8 weeks to Christmas, or as those of us in business think – there’s only 6 weeks left till the end of the year. That begs the question… When should we start the Christmas music? The answer lies in what your business does and who it [...]

More or less? Service charge budgets, shopping centres and customer facing technology

By | September 14th, 2017|Blog, In Store|

It's at this time of the year that the fate of shopping centres in 2018 will be sealed. Centre management teams are furiously examining and proposing the budget spend for the forthcoming year ahead. Against a back drop of continued uncertainty over Brexit, a rise in inflation and a dip in consumer confidence, we're [...]

London and South East Contact Centre Awards 2015

By | March 29th, 2016|Blog, On The Phone|

Contact centres and the professionals who work in, and run them, do not get enough credit. Either from their own organisations who often complain about costs and service levels or,  the media who choose to feature perceived negatives over the many positive contributions that the industry makes. This is why recognition from professional bodies [...]

Valentine’s Day Messages

By | January 20th, 2016|Campaigns|

Valentines Day Messages We’ve created some beautiful music and messaging options, allowing you to customise the mood of your centre this Valentine’s Day! Music Options: Valentines Day Approx Length: 12 Hours Suitable for: All day play. General Valentine's pop music. Heaven - Bryan Adams If You're [...]