Case Studies

A SMOOTHER, MORE COST EFFECTIVE JOURNEY WITH VISUAL IVR
The challenge: To create a smoother, more cost efficient process in dealing with repairs for a housing association in North
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IT ONLY TAKES A MINUTE TO RUN A GREAT CAMPAIGN WITH ONBRAND
The Challenge In April of 2017, retail giants McArthurGlen teamed up with music moguls Universal to run a campaign for
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MOVING YOUR SHOPPERS IN EXUBERANT WAYS WITH OCTAGON SHOPPING CENTRE
The challenge: To encourage in-store shoppers to get involved in a giant shopping centre conga! As we inched closer to
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HELPING EDUCATE THE EDUCATERS ALL OVER THE COUNTRY
The Challenge OCR is one of the most established awarding bodies in the UK and their Customer Contact Centre handles
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GETTING TO THE POINT WITH LEGAL & GENERAL
The challenge: Could we decrease the number of abandoned callers, helping increase L&G’s profit margins and improve customer relations? Legal
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SWAPPING RED FACES FOR RED NOSES WITH COMIC RELIEF
The challenge: Could we help shorten waiting times – and therefore increase donations – for a great cause? Due to
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BING-BONGING WITH VIRGIN TRAINS
The challenge: Could we improve the on-board sound of Virgin Trains? Having already worked with Virgin Trains – reducing call
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THE BEAUTY OF AN ONBRAND EVENT
The Challenge When Beauty Magazine wanted to create a “Wow!” factor for its annual awards ceremony, they turned to us.
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USING SHOPPING CENTRE RADIO TO RAISE CASH FOR KIDS
The Challenge Beaumont, Leicester – a 300,000 sq ft Shopping Centre based within the East Midlands – wished to run
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DRIVING CUSTOMERS TO THE RIGHT DESTINATION AT EUROPCAR
The Challenge Europcar are one of the biggest car rental companies in the UK, so when they decided to move
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HACKING CRISIS AT TESCO’S: WHO YOU GONNA CALL?
The Challenge In November 2016, Tesco Bank announced the news that an incredible £2.5 million had been stolen from its
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EXCEEDING EXPECTATIONS FOR EXPEDIA
The Challenge Expedia is a staple travel reservation company, running localised sites for 18 countries. It books airline tickets, hotel
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CHANGE THE BLEEDIN’ RECORD
The Challenge The National Blood and Transplant is an independent arm of the NHS, and being that business relies so
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AEGATE INTO A BRIGHTER FUTURE
The Challenge Aegate’s website had been developed without much thought into their audience, design, style or how effective the user
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USING OUR EXPERIENCE IN IVR TO ACHIEVE A ROSY OUTCOME
The challenge: A major UK flower delivery company introduced a self-serve method on their telephony system that was losing the
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HARMONISING HISTORY WHILST CAPTIVATING CUSTOMERS WITH FORTNUM & MASON
The challenge: To retain the long established brand values of Fortnum & Mason and integrate a new sound system that
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